FAQs


Shipping:

All items are shipped from Oakland, CA. Please allow between 1-3 business days for your order to be processed (weekends not included).

Orders are shipped Tuesday - Friday. 

All shipping is provided by United States Postal Services (USPS) and will include tracking information once your order has been shipped. 

Returns: 

In efforts to help stop the spread of Covid 19 WE ARE NOT ACCEPTING ANY RETURNS, until further notice. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.

What do I do if I received a defective order?

Please send an email to info@blkbyamina.com with a photo of the item. 

How do I make changes to an order I’ve already placed?

Please send an email to info@blkbyamina.com or text 628.777.3874

Discounts: 

Do you offer discounts?

We occasionally offer coupon codes. Sign up for our VIP Text Club to receive exclusive discounts and updates on new items! 

Am I able to use more than one coupon code on my order?

No, you can only use one promotional discount in each individual order.

Other:

Are your skincare products vegan?

Yes, all of our products are 100% vegan.

The product I want is sold out, how can I find out when they're back in stock? 

Due to high demand, some of our items sell out very quickly! However, it’s worth checking back as the site is regularly updated. You can also sign up for our newsletter for exclusive deals and updates.

How do I contact your company if my question isn’t answered here?

Email: info@blkbyamina.com

Text: 628.777.3874